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New mobile app for PSWs improves care for clients

A new mobile app for Circle of Care’s Personal Support Workers, built by an in-house team of developers, was rolled out this year to over 900 PSWs.

With an updated look and feel, the new app’s design improves visibility for scheduling, includes client care plans and duties for each visit, tracks hours more clearly, and offers more notes and information about client needs. It also allows PSWs to inform other staff immediately of any sudden changes with a client.

One of the most innovative features of the app is a built-in self learning tool which helps PSWs learn how to effectively use the application in real-time, while interacting with the app’s features.

PSW feedback indicates that the new features are helpful and simple to use, particularly the duties checklist for each client, direct sign-in to the PSW portal, and the ability to order PPE and other supplies easily. They also appreciate that the app pushes them timely and important memos, especially during COVID-19.