A little over a year ago, fresh on the heels of Sinai Health System’s Exemplary designation from Accreditation Canada, Circle of Care began preparation for its own October 2018 survey. What followed was months of focused review and self-evaluation highlighting what was working well, and opportunities for improvement. On Wednesday, October 24, after a two-day visit that included site visits and conversations with employees across all levels of the organization, as well as clients and family members, Accreditation Canada surveyor Judy Heffern praised Circle of Care for its commitment to excellence.
“Your culture of care is evident in everything you do, from client safety to valuing staff,” she said. “Your openness and approachability enables your clients and their families to feel comfortable offering suggestions and feedback. And your community partners can’t say enough good things about you.”
Although official results of the survey will not be available for another two weeks, CEO Carey Lucki congratulated all employees for their commitment to preparing for a successful visit. “Accreditation involves a rigorous evaluation of the organization based on national standards of excellence and required safety practices,” she said. “It has encouraged us to raise the bar through the programs and services that we deliver, and to become a better organization overall. We have a lot to be proud of.”
In 2014, Circle of Care received Accreditation with Exemplary Standing from Accreditation Canada.