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A Voice at the Table

Strengthening the voices of patients and families in their own healthcare planning is one of the tenets of Ontario’s Patients First legislation. For 44 years, Circle of Care has been continually innovating services and supports to help keep older adults out of hospitals and long-term care facilities, allowing them to live more comfortably and independently at home.

As we continue to evolve, we have been proud to look to our Client and Family Caregiver Advisory Council (CFAC) for feedback, perspective, and collaboration. Over the past year, the group has been integral to driving a number of quality improvement initiatives across the organization, including enhancements to call flow and client support centre processes, upgrades to our mobile client app, and changes to invoicing and payment options.